Agent Calls Summary Report

API: agent_calls_report

Description

This endpoint provides detailed information of agent. Shows a breakdown of call metrics for each agent, including average talk time, total calls, and call types (manual, inbound, dialer).

🔗 URL

https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php

Note: Replace DOMAIN with the specific domain you want to query.

📝 Required Parameters

Parameter	Value	Description
goAction	agent_calls_report	Action to perform
goUser	MyUser	API authorized user.
goPass	MyPass	Authorized user's password.
responsetype	json/xml	Format of the response (json recommended).

Optional Parameters

Parameter	Value	Description
user	['example.user1', 'example.user2']	A list of specific users to include in the report.
tenant	['AAA', 'BBB']	A list of tenants to filter the results. (Three characters only)
profile	['SERVERS', 'COLLECTIONS']	A list of profiles to filter the results.
fromDate	YYYY-MM-DD	The start date for the report. If no date range is provided, the endpoint defaults to returning records from the last 24 hours.
toDate	YYYY-MM-DD	The end date for the report.

Note: This endpoint uses body parameters for authentication instead of tokens or headers.

Request Examples:

GET:

curl -X GET "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php?goAction=agent_calls_report&goUser=MyUser&goPass=MyPass&responsetype=json&profile[]=SERVERS&tenant[]=GAL&fromDate=2025-05-12&toDate=2025-05-14"

POST (Form Data)

If you prefer to send the data as form parameters:

curl -X POST "https://DOMAIN.croco-dial.net/goAPIv2/goReports/goAPI.php" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "goAction=agent_calls_report" \
  --data-urlencode "goUser=MyUser" \
  --data-urlencode "goPass=MyPass" \
  --data-urlencode "responsetype=json" \
  --data-urlencode "profile[]=SERVERS" \
  --data-urlencode "tenant[]=GAL" \
  --data-urlencode "fromDate=2025-05-12" \
  --data-urlencode "toDate=2025-05-14"

  Example Response

{
    "result": "success",
    "data": {
        "agent_report": {
            "headers": [
              ...
            ],
            "rows": [
                {
                    "user": "User.Example1",
                    "profile": "Collections",
                    "portfolio": "GAL",
                    "avg_talk": "43",
                    "total_calls": "577",
                    "manual": "9",
                    "inbound": "12",
                    "dialer": "0"
                },
                {
                    "user": "User.Example2",
                    "profile": "Servers",
                    "portfolio": "CSC",
                    "avg_talk": "67",
                    "total_calls": "245",
                    "manual": "24",
                    "inbound": "22",
                    "dialer": "0"
                },
                {
                    "user": "User.Example3",
                    "profile": "VIP",
                    "portfolio": "ADMIN",
                    "avg_talk": "46",
                    "total_calls": "887",
                    "manual": "235",
                    "inbound": "41",
                    "dialer": "0"
                },
              ...
            ]
        },
        "frequency_report": {
            "headers": [],
            "rows": []
        }
    }
}
              

📌 Response Fields

Field	Description
user	Username of the agent.
profile	Profile assigned to the agent (e.g., Servers, Loan, VIP).
portfolio	The portfolio associated with the agent (e.g., CSC, GAL).
avg_talk	Average handle time of the agent in seconds.
total_calls	Total number of calls handled.
manual	Number of manual calls made.
inbound	Number of inbound calls received.
dialer	Number of dialer calls made.