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API: inbound_cdr Description This API provides detailed information about inbound calls handled by crocodial. It includes timestamps, caller and destination numbers, queue and campaign metadata, agent assignments, and call outcomes. This API is useful for ...

API: getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for a specific campaign. The hopper is a queue of leads that are ready to be dialed. The response includes detailed lead information such as loan ID, phone number, ca...

Description: Sometimes they report that when making the call it is cut off and a pop-up window appears with the text "Dial Time Out"Example:  Solution:In these cases this issue occurs because the number you are trying to dial is more than 10 digits long ...

Description:when someone report they have a problem with the login and have this image Solution: We need to click "OK" and then open the side panel and click on "LOGIN TO CAMPAIGN"

Description:In this case, the report indicates that when new users are created, they do not receive calls.This happens because the campaign was not assigned to the user. The campaign queues (the blue part) to which they should have access were assigned, but th...

Description: in this book we lern how to change or reset the password from someone userStep 1: Log in with your user account as an admin. Step 2: Go to User Manager Step 3: Search the User Step 4: Click on the gear icon Step 5: At the bottom, lo...

First, you will need to access the following webpage: [http://sip-gw.croco-dial.net/admin/config.php]Warning: Ensuring that your VPN is activated. Next.Click on the logo located at the center of the page, and log in using the credentials that have been assigne...

In this case, you will need to follow a series of steps designed to create the DID extensions. As the first step, once you are inside the IssabelPBX webpage, locate the options menu situated on the top navigation bar of the page. You will need to open th...

First, you will need to access the Terminus application. Once inside, add or open the server to which the DIDs will be assigned. Warning: Make sure the corresponding VPN is activated before proceeding. Once you are in the server terminal, you must verify t...