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This section covers the key factors that ensure the campaign runs efficiently and maintains optimal system performance. Concurrent Call LimitsDefines the maximum number of calls that can be handled at the same time, preventing system overload and ensuring s...

This section outlines common situations that may occur during campaign operation and how they impact system behavior. No Available AgentsOccurs when there are no agents available to handle calls. In this case, calls may be queued, delayed, or not initiated ...

First, you will need to go to the Monitoring section located in the left-hand menu bar. At first glance, you will find several sections, for example: X (Extension):Represents the extension number of each agent. Agent Name:Displays the name of the agen...

To access this section, you will need to click on the agent’s X (extension) in order to view their current information. Here you will find several options: Listen:Allows you to listen to the conversation during the call. Whisper:Allows you to intervene, b...

After logging in, you will need to log into the campaign that has been previously assigned to you by a supervisor. If the assigned campaign is not correct, please notify your supervisor. If you are ready to start receiving calls, you only need to pr...

Within the main user interface, you will find several available options: 1.My StatsDisplays your activity metrics, including: First Activity, Last Activity, Login Time, Total Calls, Break, Pause, Available, and Talk time. 2.VoicemailsShows the voicemail mess...

This section defines the tools available to agents during interactions, allowing them to access information and capture data efficiently. Dynamic ScriptProvides adaptable call scripts that change based on the interaction, guiding agents through conversation...

This section defines how the system communicates important information to users during operation. System MessagesProvide general information about system status, updates, or actions performed within the platform. Campaign AlertsNotify users about speci...

This section provides key performance metrics that help monitor agent activity and campaign effectiveness. These indicators allow supervisors and agents to understand performance, availability, and overall productivity in real time. Below are the main metrics...

Step 1: Login & Setup Agent logs in Selects campaign (if applicable) Reviews environment Step 2: Agent Becomes Available Agent sets status to Ready System includes agent in dialing pool Step 3: Call Handling Dialer places calls automaticall...

API: Load Lead Description The Load Lead API allows you to register, import, and distribute leads within a call center platform. Its purpose is to centralize the capture of potential customers coming from campaigns, web forms, external databases, or CRM inte...

Connectivity Requirements To ensure operational stability within the Call Center environment, users must have a stable internet connection with low network variation. General Recommendations Use a wired Ethernet connection whenever possible. Avoid using ...