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First, you will need to access the following webpage: [http://sip-gw.croco-dial.net/admin/config.php]Warning: Ensuring that your VPN is activated. Next.Click on the logo located at the center of the page, and log in using the credentials that have been assigne...

In this case, you will need to follow a series of steps designed to create the DID extensions. As the first step, once you are inside the IssabelPBX webpage, locate the options menu situated on the top navigation bar of the page. You will need to open th...

First, you will need to access the Terminus application. Once inside, add or open the server to which the DIDs will be assigned. Warning: Make sure the corresponding VPN is activated before proceeding. Once you are in the server terminal, you must verify t...

Crocodial is a cutting-edge dialing platform designed to optimize outbound communication processes. Built for performance, scalability, and control, it empowers organizations to handle high-volume contact operations with precision and efficiency. Whether you'...

Intelligent dialing modes (predictive, progressive, preview) Real-time monitoring and supervision tools Advanced campaign management and segmentation Performance tracking through KPIs and analytics High customization and configuration f...

Crocodial is built on a modular and scalable architecture that integrates multiple core components: Dialing Engine: Handles call distribution and dialing logic Campaign Manager: Controls campaign configuration and execution Agent Interface: Prov...

Contact centers managing outbound operations Collections and debt recovery campaigns Telemarketing and outbound sales Lead nurturing and follow-ups Proactive customer engagement strategies

Modern web browser (Chrome, Edge, or equivalent) Stable internet connection with low latency Headset with microphone for agent operations Access credentials and user roles properly configured Optional: CRM or API integrations for extend...

Upon accessing the system using the credentials provided, you will be directed to the main Crocodial dashboard. On the left-hand side, you will find several icons representing the various features available within Crocodial. From these options, you should sele...

To register for the first time, you will need to log in using the username and password provided by the support team, You will also have the option to log in as an agent, supervisor, or administrator, depending on the role that has been assigned to you.

1-On the lower-left side, you will find quick access shortcuts to a calculator and a button to return to the call controls. 2-On the upper-right side, you will find your customized user panel, where you can access your assigned daily metrics, including New Vo...

The supervisor view is divided in the following areas: 1-On the left-hand side, there is a menu bar. 2-On the upper-right side, you will find a compact options panel for your profile, logout, tickets, voiceline, and chat. 3-In the central section, the selec...

This section defines the core operational entities within Crocodial. Understanding these concepts is essential for configuring campaigns, managing operations, and interpreting system behavior. An Agent is an end user responsible for handling outbound interact...

Go to edit the campaign and locate the option called Active, where you will have the choice between On and Off.

Within the side options bar, you will need to select the User Manager option. Within the Users section, you will find several components that describe a user: Portfoliod Manual Queue Selection Profiles Options (Edit user & Deactivate User) Access Lev...

In the upper-right corner, you will see a plus (+) icon. Click it to open a pop-up window where you can create a new user. User ID: A unique number that identifies the user. Full Name: The user’s full name. Profile: The profile that will be assigned to th...

You will notice that the selected user has a gear-shaped icon; this is the option used to edit the user. Once here, you will have a variety of options available to make any adjustments or modifications you may require for the user.

To delete or disable a user, you only need to click the Disable User button.

To assign a campaign, you will need to select a profile, and the user will automatically have access to all campaigns.