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Agent Calls Summary Report
API: agent_calls_report Description This endpoint provides detailed information of agent. Sho...
Get Total Number of Agents Currently in Call
API: goGetTotalAgentsCall Description This endpoint retrieves the total number of agents curren...
Agent Activity Report
API: exportAgentReport Description This API provides detailed reporting data for agents over ...
Agent Summary Statistics
API: agent_summary_stats Description This endpoint retrieves a summary of agent activity and ...
Get Agents Availability Overview
API: getAgentStatus Description This endpoint retrieves the current status of agents in the sys...
Agents Time Metrics and Usage Statistics
API: agentTimeUsage Description This endpoint retrieves detailed time usage statistics for each...
Get Specific Campaign Details
API: getCampaignInfo Description Retrieves detailed information about a specific campaign, incl...
Get User Information and Performance Statistics
API: getUserInfo Description This action retrieves detailed information and performance statist...
Common Error Responses
Below are the most common error responses returned by the API, along with their descriptions to f...