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This section defines how agents are linked to campaigns and how their participation is managed wi...

This section explains how leads are selected from the pool and loaded into the lead hopper. Leads...

A campaign is a structured set of communication activities within the system, created with a spec...

Within the side options bar, you will need to select the User Manager option. Within the Users...

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you ...

To delete or disable a user, you only need to click the Disable User button.

You will notice that the selected user has a gear-shaped icon; this is the option used to edit th...

In the upper-right corner, you will see a plus (+) icon. Click it to open a pop-up window where...

Go to edit the campaign and locate the option called Active, where you will have the choice betwe...

To pause or resume a campaign, it is important to note that On indicates the campaign is active (...

To delete a campaign, you only need to select the Action menu and choose the Delete option.

Once you are inside Crocodial, you will see the menu bar on the left-hand side. In this bar, you ...

There are two ways to edit a campaign. One is by clicking on the campaign name, which is highligh...

The supervisor view is divided in the following areas: 1-On the left-hand side, there is a menu ...

This section defines the core operational entities within Crocodial. Understanding these concepts...

1-On the lower-left side, you will find quick access shortcuts to a calculator and a button to re...

To register for the first time, you will need to log in using the username and password provided ...

API: Get Customer Informations Description The API is responsible for retrieving the client’s ...

Below are the most common error responses returned by the API, along with their descriptions to f...

API: getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for...