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Connectivity Requirements To ensure operational stability within the Call Center environment, us...

API: Load Lead Description The Load Lead API allows you to register, import, and distribute lea...

To access this section, you will need to click on the agent’s X (extension) in order to view thei...

First, you will need to go to the Monitoring section located in the left-hand menu bar. At f...

This section defines the tools available to agents during interactions, allowing them to access i...

This section defines how the system communicates important information to users during operation....

Upon accessing the system using the credentials provided, you will be directed to the main Crocod...

Within the main user interface, you will find several available options: 1.My StatsDisplays your...

This section provides key performance metrics that help monitor agent activity and campaign effec...

After logging in, you will need to log into the campaign that has been previously assigned to...

To assign a campaign, you will need to select a profile, and the user will automatically have acc...

To transfer a call, the first requirement is to be on an active call. Then, in the upper right se...

This section defines when the campaign is allowed to run, ensuring that calls are made only wit...

Step 1: Login & Setup Agent logs in Selects campaign (if applicable) Reviews environment ...

This section outlines common situations that may occur during campaign operation and how they imp...

This section covers the key factors that ensure the campaign runs efficiently and maintains optim...

This section defines how the campaign interacts with external systems, enabling data synchronizat...

This section ensures that campaign operations follow legal and regulatory requirements, helping m...

This section defines what happens once a call is answered, ensuring that it is properly managed a...

This section defines what agents see and interact with during calls, ensuring they have the neces...