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How to add DIDs to the server
First, you will need to access the Terminus application. Once inside, add or open the server to...
How to create the DIDs registry
In this case, you will need to follow a series of steps designed to create the DID extensions. A...
How to access the page to register DIDs
First, you will need to access the following webpage: [http://sip-gw.croco-dial.net/admin/config....
Steps to Reset a Password.
Description: in this book we lern how to change or reset the password from someone userStep 1: L...
What to do in case of "Dial Time Out"?
Description: Sometimes they report that when making the call it is cut off and a pop-up window a...
campaign assignment
Description:In this case, the report indicates that when new users are created, they do not recei...
unable to login Dialer
Description:when someone report they have a problem with the login and have this image Solut...
Inbound Call Summary Statistics
API: inbound_summary_stats Description This endpoint provides a summarized report of inbound ...
Inbound Call Detail Records
API: inbound_cdr Description This API provides detailed information about inbound calls handl...
Get Current Leads on Hopper by Campaign
API: getLeadsOnHopper Description This endpoint retrieves all leads currently in the hopper for...
Get All Users
API: goGetAllUsers Description This API endpoint fetches a complete list of all user accounts i...
Outbound Call Detail Records
API: outbound_cdr Description Fetch detailed records of outbound calls made through the last ...
Agent Call Detail Records
API: agent_cdr Description This endpoint allows you to retrieve detailed call records of agen...
Export Agents Pause Report
API: exportPauseReport Description This endpoint provides a detailed breakdown of agent activ...
Get All Profiles
API: getAllProfiles Description This endpoint retrieves a list of all available profiles config...
Get Real-Time Agent Status
API: getLiveAgentInfo Description Retrieves real-time status information for a specific agent. ...
Get All Portfolios
API: getAllPortfolios Description This endpoint retrieves a list of all available portfolios an...
Get Specific Call Time Configuration
API: goGetCalltimeInfo Description This endpoint retrieves detailed information about a specifi...
Get All Predefined Call Time Settings
API: goGetAllCalltimes Description This endpoint retrieves all predefined call time configurati...
Fetch All Campaigns Information
API: goGetAllCampaigns Description This endpoint provides a detailed list of all campaigns conf...